The International Organisation for Standardisation (ISO), is an international federation of national organisations of approximately 100 countries. ISO is a generic, baseline series of quality standards which define the basics of how to establish, document, and maintain an effective quality system. It is recognised around the world as the standard quality system model. To become ISO certified, a registrar performs a company audit based on the 20 elements of the standard.

National Protective Services has achieved ISO certification in all divisions of the business in 2001. As part of our continual improvement and quality culture, the company strives to improve all processes and procedures that are currently in place.

ISO 9001 compliance means two very important benefits for our clients. Firstly, it allows National Protective Services to consistently offer high-quality service delivery, through a highly formalised and procedurealised management process. This inturn greatly enhances the operation of our company’s services.

The accreditation process allows National Protective Services to outline every step required in all facets of security provision. This exercise enables a formalised in-house checking and re checking regime that monitors the performance of the entire company.

Every customer relationship is managed under the strict ISO 9001 guidelines. This means as a service provider we are in complete control of our service levels and are always able to exceed customer expectations.

Secondly, every six months an external auditor visits National Protective Services to ensure our entire operations are conducted in accordance with ISO standards and procedures.

Through this accreditation, our continual improvement processes and regular auditing, we know that we are ‘on the mark’ 24 hours a day, 365 days a year.

National Protective Services’ achievement of ISO 9001 certification is appreciated by our customers and the general community who can be assured that our security service standards are “world’s best practice.”

 

Continuous Improvement Quality Program

National Protective Services’ Continuous Improvement Quality Program (CIQO) involves the collection of data (including client responses, information obtained from conferences, publications, and industry bodies) to ensures the methods and procedures adopted by National Protective Services are leading edge within the security industry.

Our Continuous Improvement Quality Program is designed to support the services delivered by National Protective Services. To ensure Continuous Improvement in the process of analysing, evaluating and making recommendations relating to the delivery of services, National Protective Services has incorporated these functions into the five discreet parts of the CIQP.

In relation to all clients, the five steps for continuous improvement as used by National Protective Services would are:

i.

Review and Evaluate Process & Identifying Measurements to be established.

A key to effective continuous improvement is the choice of the right measurements on which to base comparisons/improvement. These need to be linked to the goals of our clients, the key success factors for the service and the key performance indicators for the specific service, as detailed below:

• Individual client gtoals,
• Key success factors for specific services, and
• Key Performance Indicators for Specific Services.
ii. Research Design and Execution:
Identify data sources for Key Performance Indicators;
iii. Action Planning: A determination of alternative courses of action and development of necessary plans for implementation;
iv. Implementation of Action and Evaluation of Action; and
v. Ongoing Review.